Authentication Issues

"Key Not Found" Error:

  1. Connect to VPN (ProtonVPN or WARP | free options)

Protonarrow-up-right | WARParrow-up-right

  1. Download latest version from downloads page

  2. Try different network

  3. Verify subscription status on the official site

Server Connection Errors:

  1. Check for maintenance announcements on ZTH Status pagearrow-up-right

  2. Use VPN connection

  3. Update to latest version from official site

  4. Wait 15-30 minutes and retry

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